Custom Order Payment Policy

At Cefora’s Parties, we love creating custom, handmade items designed just for you. To ensure clarity, please review our custom order payment terms below:

1. Deposits

• All custom orders require a non-refundable deposit of 50% at the time of approval.
• Work will not begin until the deposit is received.
• Deposits secure your spot in our schedule and cover the time and materials needed to start your project.

2. Proofs & Approval

• A digital proof/mockup will be provided before final production.
• Customers must provide written approval before moving forward.
• Any changes requested after approval may incur additional fees.

3. Final Balance 

• The remaining balance is due before production begins.
• Once your proof is approved, we will send you a secure Shopify invoice with a checkout link for final payment.
• Payment must be made in full for production and shipping to proceed.

4. Cancellations

• Deposits are non-refundable as they cover design time and materials ordered.
• Once an order has been approved and moved into production, no refunds or cancellations are accepted.
• Any design files, drafts, or proofs created remain the property of Cefora’s Parties and cannot be used elsewhere.

5. Payment Methods 

• We accept payments through Shopify Checkout (credit/debit, PayPal, etc.).

6. Shipping & Turnaround 

• Custom orders require 7-14 business days for processing (after proof approval & payment).
• Shipping time is 3-7 business days depending on your location.

Thank you for trusting Cefora’s Parties with your celebration, we can’t wait to create something magical for you!